February 7, 2023

Vacationers line up at Southwest Airways check-in counters at Denver Worldwide Airport on Friday, December 30, 2022 in Denver.

David Zalubowski/AP


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David Zalubowski/AP


Vacationers line up at Southwest Airways check-in counters at Denver Worldwide Airport on Friday, December 30, 2022 in Denver.

David Zalubowski/AP

DALLAS — Southwest Airways is making an attempt to make vacationers hit by a surge in canceled flights over the vacations really feel somewhat higher concerning the airline by giving them 25,000 frequent flyer factors.

The airline says factors on flights are value greater than $300.

Southwest included a suggestion in a letter – one other apology for the collapse – from CEO Bob Jordan.

“I do know no quantity of apology can spoil your expertise,” Jordan wrote. He added that the airline is performing “with nice urgency” to course of refunds, return misplaced baggage and course of reimbursement requests for bills incurred by stranded vacationers.

Dallas-based Southwest canceled greater than 15,000 flights between December 22 and 30, in keeping with FlightAware monitoring service. Flight disruptions started with a winter storm that swept throughout the nation. Whereas different airways recovered after a few days, Southwest continued to wrestle with crews and planes that had been stranded removed from the place they had been alleged to be.

Southwest stated individuals who booked tickets for flights between December 24 and January 2 that had been canceled or “considerably” delayed obtained 25,000 factors. What number of passengers had been booked on these flights just isn’t reported.

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