Robert Smith of The Remedy performing in Glastonbury, England in 2019. He shared his frustration with Ticketmaster this week and introduced on Thursday that the corporate will probably be chopping charges and providing partial refunds to The Remedy ticket consumers.
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Jan Gavan/Getty Photos
Robert Smith of The Remedy performing in Glastonbury, England in 2019. He shared his frustration with Ticketmaster this week and introduced on Thursday that the corporate will probably be chopping charges and providing partial refunds to The Remedy ticket consumers.
Jan Gavan/Getty Photos
One treatment – or a minimum of a treatment – for Ticketmaster’s excessive charges turned out to be The Remedy frontman Robert Smith, who mentioned he “fell unwell” on costs and introduced Thursday that Ticketmaster will provide a partial refund and decrease charges sooner or later.
“After additional dialogue, Ticketmaster agreed with us that most of the charges charged are unreasonably excessive,” Smith tweeted. Smith mentioned the corporate agreed to supply a $5-$10 per ticket refund for verified fan accounts “as a goodwill gesture.”
1 OF 2: AFTER FURTHER TALKING, TICKETMASTER AGREED WITH US THAT MANY OF THE FEE CHARGED ARE UNUSUALLY HIGH AND AS A VOLUNTARY WILL WERE OFFERING A REFUND OF US$10 PER TICKET TO ALL VERIFIED ACCOUNT FAN AT LOWEST TRANSITION LT…
— ROBERT SMITH (@RobertSmith) March 16, 2023
Followers who’ve already bought tickets will obtain a refund mechanically, and all future ticket purchases will probably be topic to a decrease price, Smith mentioned.
The announcement got here a day after Smith took to Twitter to share his disappointment, saying he was “simply as outraged as you’re by right now’s debacle of Ticketmaster’s charges. To be very clear: there isn’t any method for an artist to restrict them.”
In some instances, in accordance with followers, charges have been greater than double the price of tickets. one social community consumer reporting that they paid over $90 for an $80 ticket.
In current months, Ticketmaster has been within the highlight. Final November, Taylor Swift followers waited for hours, paid excessive charges and crashed via the Ticketmaster web site to attempt to get tickets for her Eras Tour. The day earlier than tickets have been to be opened to most of the people, the corporate canceled the sale resulting from “extraordinarily excessive demand for ticketing techniques and inadequate ticket stock to satisfy that demand.”
In an Instagram assertion, Swift mentioned that “it is excruciating to look at errors occur with out the appropriate to appropriate them.”
In January, following the debacle, the Senate Judiciary Committee held a listening to on Dwell Nation – the corporate that owns Ticketmaster – and the shortage of competitors within the ticketing trade. In the meantime, attorneys common in lots of states have initiated shopper safety investigations, Swift followers have sued the corporate for fraud and antitrust violations, and a few lawmakers have known as for Ticketmaster to be liquidated.
Ticketmaster didn’t instantly reply to NPR’s request for remark.
